Ingebretsen's Shipping & Policies

Click the link below to see more information for:

Expedited Shipping
Shipping to Canada
Shipping Perishable Items
Backordered Items
Return Policy


Privacy Policy
We never share our customers' information. Ever.


Shipping & Rates
At this time we ship only within the U.S. and to Canada. Standard shipments in the continental U.S. will be sent either by UPS Ground or by U.S. Mail Priority Service and are charged by the standard shipping rates below. Please supply street address for possible UPS delivery.


Standard Shipping Rates for United States

$0 - $3                                $3.00
$3.01 - $15                         $6.50 
$15.01 - $30                       $8.00
$30.01 - $50                       $9.50
$50.01 - $100                     $10.50
$100.01 - $200                   $11.50
$200.01 & over                  FREE
Orders over $200 receive free shipping in the U.S.

Note for shipments to Alaska and Hawaii:
Shipments over 5 lbs going to AK or HI may be subject to an additional shipping charge. 

We will ALWAYS contact you before making this additional charge.


Shipping & Delivery Time
Unless there are backorders or perishable foods, we ship orders within 1-3 days of the order being placed.
If your order contains backordered items or perishables, see below for more info.
If for whatever reason we are not able to ship within 2 days, we will get in touch with an update.

Both UPS and USPS packages are generally delivered within 1-5 business days after leaving our store.
However, as both services can experience delays, the delivery time for standard shipping cannot be guaranteed. If you need a package by a certain date, and are unsure as to whether or not you need expedited shipping, feel free to call or email. See below for details on expediting shipments.


Service
We ship by one of three services: UPS Ground, USPS Priority Mail or USPS First Class Mail
If you have a preference, you can let us know in the “Special Instructions” section when checking out.

Please note: Requesting UPS Ground service will sometimes require additional shipping charges.
If that is required, we will ALWAYS contact you before making this added charge.


Expedited Shipping
Expedited orders are charged $30 in addition to the standard shipping charge.
Expedited orders placed before 1:00 pm CST are guaranteed to ship the same day (Monday-Friday).
Orders placed after 1:00 pm may not ship until the following day.
The shipping time for expedited orders is no more than 2 business days. For example, if you place your expedited order before 1 pm on Monday, you will receive it by Wednesday, while expedited orders placed before 1 pm on a Friday would arrive no later than the following Tuesday. If you are unsure as to whether or not expedited shipping is needed for your order, please call us at 1-800-279-9333.

Expedited orders to HI or AK may be subject to additional charges.
Oversized orders/orders weighing over 10 lbs may be subject to additional charges.
We will ALWAYS contact you, by phone and email, if additional charges are needed.

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Shipping to Canada
Canadian orders are charged the actual amount of postage, plus a handling fee of $2.
You are charged a deposit at the time of checkout, which is then applied to the final shipping charge.
Orders over $200 receive a 35% discount on the shipping charge.

Note for Canadian Customers
Priority Mail has a guaranteed delivery time of 6-10 days and includes tracking capabilities.
First Class has no guaranteed delivery time (it is generally 2 - 4 weeks) and no tracking.
First Class service can only be used on packages weighing less than 4 lbs.
Expedited (Priority Mail Express) usually takes 3-5 business days and can be easily tracked.

Canadian Shipping Charges

Weight                     First Class               Priority               Expedited
0 - 0.5lb.                   $10                           $35                       $45
0.5 - 1 lb.                  $16                           $35                       $45
1 - 2 lb.                     $16                           $37                       $48
2 - 3 lb.                     $24                           $40                       $53
3 - 4 lb.                     $36                           $42                       $57
4 - 5 lb.                     N/A                          $45                       $62
5 - 15 lb.                   N/A                          $48-$71                $66-106

If you would like an estimate of the weight and costs before placing your order, call or email 
For orders weighing over 15 lbs, we always get in touch to confirm the shipping total.

All packages to Canada are sent by US Mail, by one of the following services:
First Class has no guaranteed delivery time (it is generally 2 - 4 weeks) and no tracking.
First Class packages MUST be under 4 lbs.

Priority Mail has a delivery time of 6-10 business days and includes tracking capabilities.
Express Mail has a delivery time of 3-5 business days and includes tracking.

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Shipping Perishable Items         
Many of our food items (such as breads, cheeses, certain fish products, chocolate products during the summer months) are considered perishable and are labeled as such in their product description.

Please note: To ensure they have a full shipping week to get to their destination, perishable food orders are shipped on Mondays or Tuesdays. Orders that are placed on a Monday or Tuesday may not be shipped until the following week, as they can take a day to process. Please call or email with any questions.   

Customers are asked to choose between the following:
Standard Shipping
Standard + Freezer Pack
Standard + Insulated (styrofoam-lined) Container Freezer Pack
Expedited Shipping  


Perishable foods cannot be returned.

Ingebretsen's is not responsible for any spoilage or damage.
Ingebretsen's is not responsible for perishable shipments delayed by weather conditions or carrier backlog.

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Backordering Items 

Ingebretsen's is a small, family owned and operated business that offers high quality Scandinavian and Scandinavian-American products that are often not found in many other places. We aren't able to keep everything in stock all the time but we do our best to order out of stock items quickly and get them to you as soon as we can.

One or more of my items are backordered. What does that mean?
When an item appears in your cart as “backordered”, it means that we are currently out of stock but are expecting it to come in again. We order from a wide variety of vendors, many of whom are overseas. Most items can be ordered and shipped to you within 1-4 weeks, but some may take longer. If you would like an estimated backorder time for an item before placing your order, please do not hesitate to call or email.

What happens when I place an order with backordered items?
If there are any in-stock items, we usually hold these and ship the order complete once the backordered items come in. If you prefer we can send the in-stock items first and any backorders in a later shipment. You can indicate this preference in the “Special Instructions” section when checking out. There are NO additional shipping charges to send an order in two shipments. We will get in touch as soon as possible to give you an idea of when you can expect your order to be shipped. The cost of your order is authorized at the time it is placed but your card is not actually charged until we ship. We charge only for the items sent in that shipment.


If you have any questions, please email to orders@ingebretsens.com
or call us at 1 800 279 9333 for the mail order department.


Return Policy
~ Please note that our return policy is 30 days.
~ Returns will be credited to your original payment method less shipping and handling charges.

~ Store credit will be issued for returns received after the 30 day period.

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Flying Box Earth
Do some of our shipping boxes appear to have been around the world several times?
Yes, because they may well have been!
In an effort to think green and keep our shipping fees as low as possible,
we try to re-use boxes and packing materials whenever possible.