Standard Shipping Time
We ship orders within 1-3 days, unless there are backorders or perishable foods.
If your order contains backordered items or perishables, see below for more info.
Most packages are delivered within 1-5 business days after leaving our store.
Both UPS and USPS can experience delays and the delivery time for standard shipping cannot be guaranteed. If you need a package by a certain date and are unsure as to whether you need faster shipping, please call or email.
If for any reason we are not able to ship within 3 days, we will get in touch with an update.
Shipping rates are calculated taking into account the destination, weight, size and cost of the order.
Orders over $200 receive free shipping.
Standard shipping will be sent by one of the following services: UPS Ground, FedEx Ground, USPS Priority Mail or USPS First Class Mail.
We offer an Express shipping option for 1-2 day shipping.
Orders placed before 1:00 pm Central are guaranteed to ship the same day (Monday-Friday).
In-stock items only, of course! Orders placed after 1:00 pm may not ship until the following day.
Delivery scheduled in 1-2 business days.
Express orders ship UPS 2nd Day Air or USPS Priority Express. Due to Covid-19 these services are no longer guaranteed, but they are rarely delayed beyond 1 day.
Express orders to HI or AK may be subject to additional charges. Express orders weighing over 10 lbs may be subject to additional charges. We will ALWAYS confirm with you if additional charges are needed.
Canadian orders are charged the actual amount of postage, plus a handling fee of $2.
Orders over $200 receive a 20% discount on the shipping charge.
You are charged a deposit at the time of checkout, which is then applied to the final shipping charge.
All packages to Canada are sent by US Mail by one of the following services:
~ First Class has no guaranteed delivery time (usually 2 - 4 weeks) and limited tracking. First Class packages MUST be under 3 lbs.
~ Priority Mail has a delivery time of 6-12 business days and includes tracking. This service is no longer guaranteed due to Covid-19.
~ Express Mail has a delivery time of 3-8 business days and includes tracking. This service is no longer guaranteed due to Covid-19.
Canadian Shipping Charges
0 - .5
.5 - 1 lb.
1 - 2 lb
2 - 3 lb.
3 - 4 lb.
4 - 5 lb.
5 - 15 lb.
$55 - 82
$73 - 116
Shipping Perishable Items
Many of our food items (such as breads, cheeses, certain fish products, chocolate products during the summer months) are considered perishable and are labeled as such in their product description. To ensure they have a full shipping week to arrive at their destinations, perishable food orders are normally shipped on Mondays or Tuesdays. Orders that are placed on a Monday or Tuesday may not be shipped until the following week, as they can take a day to process. We offer freezer packs and insulated containers for an extra charge. Please call or email with any questions.
Most backordered items are in-stock within 1-4 weeks, but some may take longer.
Our Backorder Policies: Return Policy
~ We will hold any in-stock items and ship the order complete as soon as we are able to. We will get in touch if any backorders will take significantly longer than 4 weeks.
~ We are always able to send orders in multiple shipments, though it sometimes requires an additional charge. If you would like us to send the in-stock items right away you can let us know using the Special Instructions when checking out. If we need to charge more for shipping, we will ALWAYS confirm that with you before doing so.
~ You will be charged in full when the order is placed. We can refund for unshipped items at any time if you'd prefer.
~ Any questions? Please get in touch: email@example.com
~ Please note that our return policy is 30 days.
~ Returns will be credited to your original payment method less shipping and handling charges.
~ Store credit will be issued for returns received after the 30 day period.
~ We cannot accept returned food products.