Shipping-&-Policies-2
Any questions?
Please get in touch: orders@ingebretsens.com // 1-800-279-9333


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Faster Shipping

Shipping to Canada

Shipping Perishable Items

Backordered Items
Return Policy
Privacy Policy


Shipping Delivery Time  
We ship orders within 1-2 days, unless there are backorders or perishable foods.
If your order contains back ordered items or perishables, see below for more info.

Most packages are delivered within 1-4 business days after leaving our store.
However, as both UPS and USPS can experience delays, the delivery time for standard shipping cannot be guaranteed. If you need a package by a certain date and are unsure as to whether you need faster shipping, please call or email.
See below for details on expediting shipments. 
If for any reason we are not able to ship within 2 days, we will get in touch with an update.

Shipping Rates   
Shipping rates are calculated taking into account the destination, weight, size and cost of the order.
Orders over $200 receive free shipping.  

Shipments over 5 lbs going to AK or HI may be subject to an additional shipping charge.  We will ALWAYS contact you before making any additional charges.

Shipping Services
We ship by: UPS Ground, USPS Priority Mail or USPS First Class Mail  
If you have a preference, you can let us know in the “Special Instructions” section when checking out.  Please note: Requesting a specific service can sometimes require an additional shipping charge. 
We will ALWAYS contact you before making any added charges.


Faster Shipping 
We offer two options for faster shipping: Rush and Express

Both Rush and Express orders placed before 1:00 pm Central are guaranteed to ship the same day (Monday-Friday). 
In-stock items only, of course!  Orders placed after 1:00 pm may not ship until the following day.  

Rush orders take 1-4 business days to arrive.
You'll be able to see the shipping time to your state when checking out. Rush orders ship UPS Ground. This service does not have a guaranteed shipping time. 

Express orders take 1-2 business days to arrive.
Express orders ship UPS 2nd Day Air or USPS Priority Express. These shipping times are mostly guaranteed, but there can be exceptions. If delivery of your Express package is delayed, please let us know and we may be able to obtain a refund.

Express orders to HI or AK may be subject to additional charges. Express orders weighing over 10 lbs may be subject to additional charges. We will ALWAYS contact you, by phone and email, if additional charges are needed.

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Shipping to Canada 

Canadian orders are charged the actual amount of postage, plus a handling fee of $2.
Orders over $200 receive a 35% discount on the shipping charge.

You are charged a deposit at the time of checkout, which is then applied to the final shipping charge.  


All packages to Canada are sent by US Mail by one of the following services: 
~ First Class has no guaranteed delivery time (usually 2 - 4 weeks) and limited tracking. First Class packages MUST be under 4 lbs. 
~ Priority Mail has a delivery time of 6-11 business days and includes tracking. 
~ Express Mail has a delivery time of 3-6 business days and includes tracking.

Canadian Shipping Charges

0 - 2 lb.  $15 $37   $45 
2 - 3 lb $24  $40  $53
3 - 4 lb.  $36  $42   $57
4 - 5 lb.  N/A $45  $62
5 - 15 lb.  N/A $48-71   $66-106

 

 

 

 

 

 

 

 


If you would like an estimate of the weight and costs before placing your order, call or email.
You also have the option when checking out to request a quote before we send your package.

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Shipping Perishable Items 

Please note:
Perishable foods cannot be returned. 
Ingebretsen's is not responsible for any spoilage or damage.
Ingebretsen's is not responsible for perishable shipments delayed by weather conditions or carrier backup.  

Many of our food items (such as breads, cheeses, certain fish products, chocolate products during the summer months) are considered perishable and are labeled as such in their product description.  To ensure they have a full shipping week to arrive at their destinations, perishable food orders are normally shipped on Mondays or Tuesdays.  Orders that are placed on a Monday or Tuesday may not be shipped until the following week, as they can take a day to process. Please call or email with any questions.  

We offer the following options for perishable foods:  

Freezer Pack (+$3)
Insulated* Container + Freezer Pack (+$13.50)
Faster Shipping (see above)
*Cool Shield thermal insulation or Styrofoam

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Backordered Items  

Most backordered items are shipped within 1-4 weeks, but some may take longer.
Any questions? Please get in touch: orders@ingebretsens.com // 1-800-279-9333  

Ingebretsen's is a small, family owned and operated business that offers high quality Scandinavian and Scandinavian-American products that are often not found in many other places. We aren't able to keep everything in stock all the time but we do our best to order out-of-stock items quickly and get them to you as soon as we can.

Our Backorder Policies:
~ We will send you an email soon after ordering with a general ETA.
~ Any in-stock items will be held and we will ship the order complete as soon as we are able to.
~ We are able to ship any in-stock items separately from the backorders.  If you would like us to send the in-stock items right away, you can let us know using the Special Instructions when checking out.  This sometimes requires an additional shipping charge.  If that is the case, we will ALWAYS check with you to confirm any extra charges.
~ If after 4 weeks we have not received all of your backordered items, we will ship any in-stock items for NO additional shipping charges.
~ The cost of your order is authorized at the time it is placed, but your card is not actually charged until we ship.  We charge only for items sent in that shipment.
~ Any questions? Please get in touch: orders@ingebretsens.com // 1-800-279-9333

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Return Policy
~ Please note that our return policy is 30 days.
~ Returns will be credited to your original payment method less shipping and handling charges.
~ Store credit will be issued for returns received after the 30 day period.

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Privacy Policy
We never share our customers' information. Ever.

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